Immerge Group Customer Testimonials

Genuine Google reviews and personal stories directly from our customers

Real feedback from Melbourne homeowners, builders, and property managers who trust Immerge Group for their hot water, heating, and cooling needs.

Real Verified Google Reviews

Every customer review, comment, and testimonial can be 100% verified via our Google Business Profile Review page. We’re a genuine, long-standing HVAC company based in Melbourne, with geniunely friendly, and highly skilled technical and administration staff.

✅ Why Our Customers Keep Coming Back

“From enquiry to installation, everything was done within 24 hours. Honest, professional and great value. Huge thanks to Kellie and the team!”
Damian T.
Rinnai 28 Replacement
“I had quotes from other plumbers who just wanted to replace the system. Immerge diagnosed the actual issue and saved me thousands.”
Leo G.
Controller Replacement Advice

📦 Testimonials by Service Type

🔥 Hot Water System Installations

“We had our old Infinity unit replaced. Prompt service, fair price, and clear communication.”
Bec N.
Rinnai Infinity 26
“The only company who had the Rinnai brand in stock and handled rebates for us too.”
Meera V.
Heat Pump Installation

🚨Emergency Repairs & Same-Day Service

“Contacted them late Thursday, system installed before the weekend. Super fast and stress-free.”
Ross P.
Rooftop Gas System
“Quoted and installed within hours. So rare to find a company this responsive.”
Erin E.
Hot Water Unit Replacement

🏢 Commercial & Strata Clients

“They service bulk hot water systems across multiple buildings I manage. Always reliable, always efficient.”
Josephine T
Building Manager
“Our third install with Immerge. Prompt, professional and always within budget.”
Da K.
Builders Group Client

💬 Team Members Our Customers Love

Kellie – Sales & Project Coordination

“Kellie made everything easy—rebates, quotes, install. Couldn’t be more professional.”
Sharma H.

Steve – Onsite Installer

“Punctual, honest, and explained every option clearly. Didn’t push the upsell.”
Damian T.

⭐ What Sets Immerge Apart

✔ Authorised Rinnai & Brivis Partner
✔ Fast turnaround – same-day service available
✔ Honest, transparent quoting
✔ Exceptional customer communication
✔ Local team with deep technical knowledge

📸 Client Photos & Results

Here’s a gallery of photos from residential and commercial sites we have worked on

🧠 Review Summary & Highlights

130+ Google reviews averaging 4.9 stars

Consistent praise for speed, honesty, and Kellie’s communication

Trusted across residential, builder, and property management sectors

Specialists in Rinnai Infinity, B26, Enviroflo Heat Pumps, and more

📞 Want to See What Everyone’s Talking About?

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👉 Request a Quote or call 03 9796 3725